FAQ

FAQ – Frequently Asked Questions about Reifenshop24

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1. How can I order from Reifenshop24?
   Orders can easily be placed through our online shop. Select your tires, add them to the cart, and follow the checkout process.

2. Which tire brands does Reifenshop24 offer?
   We offer a wide range of brands, including Michelin, Pirelli, Continental, Bridgestone, Goodyear, and many more.

3. How long does delivery take?
   Delivery is usually completed within approximately 7 business days. More precise details are available in the product description or during checkout.

4. Does Reifenshop24 deliver throughout Switzerland?
   Yes, we deliver across Switzerland, either to your home or a workshop of your choice.

5. What are the shipping costs?
   Shipping costs are included in the price.

6. Can I pick up tires directly from Reifenshop24?
   We are an online-only shop. Pickup is currently not possible.

7. Which payment methods does Reifenshop24 accept?
   We accept payments via credit card, Maestro card, and TWINT.

8. Can I return or exchange tires?
   Yes, unused tires can be returned within 14 days of receipt. Return shipping costs are the responsibility of the buyer.

9. How do I find the right tires for my vehicle?
   Enter the tire dimensions to find matching models. Alternatively, our customer service at info@reifenshop24.ch will be happy to assist you.

10. What do the markings on tires mean (e.g., 205/55 R16)?

• 205: Tire width in millimeters.

• 55: Aspect ratio (height to width in %).

• R16: Radial tire with a diameter of 16 inches.

1. How can I identify the production date of a tire?
   The production date is found on the sidewall in the format "DOT XXXX." The last four digits indicate the week and year (e.g., "DOT 1523" means the 15th week of 2023).

2. Does Reifenshop24 also sell suspensions, brakes, or rims?
   Currently, we focus exclusively on tires. Additional products are planned for the future.

3. Are there discounts for bulk orders?
   Yes, please contact us at info@reifenshop24.ch for large orders.

4. How can I contact customer service?
   Our customer service can be reached via email at info@reifenshop24.ch.

5. Does Reifenshop24 offer installation services?
   We do not offer installation services but can recommend partner workshops near you.

6. Are prices inclusive of VAT?
   Yes, all prices in our online shop include statutory VAT.

7. What should I do if a tire arrives damaged?
   Please contact our customer service immediately. We will resolve the issue as quickly as possible.

8. Do you offer specialty tires (e.g., for vintage or motorsport vehicles)?
   Yes, we also offer specialty tires. Please contact us for specific inquiries.